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Access to doctors/Nurses

couple_counsellingIn keeping with Government guidelines we are working towards an appointment system that allows access to a doctor or nurse within 48 hours.  We guarantee to see anyone the same day if it is considered to be medically necessary.

Online Services

This service allows you to book  routine appointments with a Doctor.  The appointment duration is 10 minutes.  If you feel that you will need a longer consultation than this, please call our receptionists and they will arrange a longer appointment for you.

At present you can check and cancel existing  Doctor and Nurse appointments using the Online service.  We are unable to offer you access to book Nurse appointments at this time.  For queries about all other appointments, please contact the Practice on 01224 745800.

 

In addition, you can also order your repeat prescriptions using this service. Please select the appropriate tab to proceed. 

 

This service is only available to the patients who attend our site at Kingswells Medical Practice.

Routine Appointments

These are available every day, morning and afternoon, and should be booked in advance via the on-line service, by telephone or in person.  If your problem is lengthy, or you feel you need extra time, ask for a longer appointment.  Please help the receptionists by telling them whether or not your problem is urgent.  Separate appointments are required for each person being seen.  We  now offer an on-line service for booking routine 10 minute doctor appointments - please ask at reception for more details.

 

Urgent Appointments

These are for conditions that cannot wait until the next routine appointment and are available every day, morning and afternoon.  If you need an urgent appointment, you will be seen as soon as possible on that day.

Evening Appointments

To accommodate those who cannot access the surgery during working hours, we offer appointments on most Monday evenings from 5.30 p.m. at Kingswells Medical Practice.   Please ask at reception for details.  The following information relates to these evening appointments:

  • Appointments must be pre-booked, this is not a drop-in service.
  • All appointments will be with a GP, there are no nurse appointments.
  • Any cancellations must be made before 6.00 p.m. as the surgery telephone lines will not be available after 6.00 p.m.
  • Urgent medical attention after 6.00 p.m. will still be provided by the Out-Of-Hours service by telephoning 111.

Interpreting Services

Interpreting services are available from sources such as Aberdeen & North East Deaf Society, Grampian Racial Equality, and through Language Link, a telephone interpreting service.  Further details can be given on request.

 
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